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Our clients continue to provide extremely positive feedback on the training sessions and onsite services we provide. Some representative examples are…
- "Great comparison of multiple process disciplines. Awesome tools and templates. Great overview and introduction to numerous concepts of service value and quality"
Sam M., Product Manager, $120M Systems Integration Business Unit
- "Very well rounded overall – best workshop I ever participated in"
Brad B., Services Manager, $5M Managed Services Provider
- "I found the workshop to be extremely helpful. The Service Blueprinting exercises were so helpful in breaking down something huge into logical steps."
Courtney D., Implementation Consultant, $1.5B Healthcare ISV
- "It was a great class which will help me in the development of our Technical Support process. I plan on using the materials in the manual and CD to develop sound process which…stands the stress of time and growth."
Terry W., Senior Tech Support Mgr, $300M Security Solution Provider
- "BSP provides the methodology and supporting tools required to increase the likelihood of successfully defining and delivering services."
George D., Services Development Mgr, $9.8B Telecom Equip & Services Provider
- Regarding a business-wide perspective of service performance: "The Value Chain view was very helpful"
Michael T., Services Development Mgr, $9.8B Telecom Equip & Services Provider
- Regarding deploying a Process Portal: "Perfect! This is critical to success. Too many organizations develop documents that get lost due to a lack of a storage mechanism. This is required to institutionalize this type of initiative"
Tim S., Services Manager, $2.5M Application Integration Team
- "Overall, I really found the course to be excellent."
Greg T., Sr. Manager - Technology Services, $215M Supply Chain Solution Provider
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