dynasis digital veins
designing managed services for growth
Since
1992, Atlanta based DynaSis has delivered performance and value
in I.T. infrastructure, managed services, and business solutions.
DynaSis' goal has always been to deliver more than any other
IT solution company. As they realized that their Digital Veins
Managed Service is critical to their long term success, they
needed to be sure they had the process-based foundation to build
in consistency, quality, and value in their services.
In
looking for solutions, DynaSis quickly decided to engage AntFarm,
Inc. for help. DynaSis scheduled a private Service Design workshop
for their entire sales and service management staff. They then
participated in a 12 week Service Blueprinting process spanning
from capturing their customer needs, to blueprinting the revised
service.
Within
weeks of having the Service Blueprint complete, DynaSis reported
increased sales based on customers seeing the rich, blueprinted
methodology. They posted the Service Blueprints in their war
room so that their complete team was aware of the service delivery
methodology and their roles in the end-to-end service.
"As a result of this service design
process, we’ll be another 2 years ahead of our competition.”
David Moorman, President, DynaSis
Thanks DynaSis! We always enjoy working
with you.
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